At Bedbathzen, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return your items in accordance with our returns policy outlined below.

Return Process

  1. Eligibility for Returns
    We accept returns on items that are unused, in their original packaging, and in the same condition as when you received them. Items must be returned within 30 days of receipt of your order.
  2. Non-Returnable Items
    Certain types of items cannot be returned, such as:
    • Gift cards
    • Custom or personalized products
    • Perishable goods (such as flowers, food, etc.)
    • Items on sale or clearance
    If your item falls under any of these categories, it cannot be refunded or exchanged.
  3. Proof of Purchase
    To complete your return, we require a receipt or proof of purchase.
  4. Return Shipping Costs
    Customers are responsible for covering the cost of return shipping, unless the product was damaged or defective upon arrival. If your order qualifies for free shipping, the original shipping cost will not be refunded.
  5. Damaged or Defective Products
    If you received a damaged or defective item, please contact us immediately at service@bedbathzen.com with your order number and a description of the issue. We may request additional information, such as photos of the damaged product, to assist with the return.
  6. Refund Process
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.